Customer Service Training

This training is focused on the customer facing team member.

MBTI Certified Practitioner

Myers-Briggs Type Indicator

Communications

• Verbal Communications
• Email Communications

Conflict Resolution
Presentation Skills

• In-person Presentation
• Sales Presentations
• Webinar Presentation

Customer Experience vs Customer Service
Getting To Yes
YOU are the Message

• Effective customer communication styles

Time Management
Team Building